Call #95 · 2026-10-22
Mei Pratt
of Petley Glazing Ltd
a membership with no discounts and no cover · membership
15
Minutes on the line
22%
Will to live
11
Lines spoken
0
Sales made
The card
The whole call in one image, made for sharing. Right-click or long-press to save it, or use the link.
The thirty seconds
Voiced, vertical, and ready to post. Two fictional voices; every person and company is invented.
The manager's note
Verdictno sale, no objection, handover to colleague
“Caller handed the file to a colleague; Bernard offered the whole team tea and asked whether they take sugar.”
The call
Oldest line at the top; it reads downward like a script.
Mei Pratt
Hello, Mei Pratt here from Petley Glazing Ltd. We've just made me team leader on Monday, so the whole floor is behind this call. Who handles memberships with you?
Bernard
Oh, well, congratulations on that — team leader by Monday, that's no small thing. Now, memberships, you say? I'd have to have a think. There's a wasp been in my kitchen window all morning and I can't get a straight answer out of it either.
Mei Pratt
Thank you, that's kind. So the membership itself is prestige only, Bernard — no discounts, no cover, nothing conferred at all, if that's clearer.
Bernard
No discounts and no cover — so it's a bit like the front path out there, all slab and no give to it. Now what was it called again? I want to be sure I've got the word right before I say yes to anything.
Mei Pratt
Petley Glazing Ltd, and the membership is called the membership. And that's rather the point — it buys nothing, but it carries standing, and that's what the whole team here values.
Bernard
Standing. Yes, I had a cousin with a lot of standing, or was it a hat — I'd have to check. And it's good of you to say so plainly. Would you like a cup of tea while we sort this out? I've got all afternoon.
Mei Pratt
That's very good of you, but I can't stop. Can we put the yes on record now, Bernard — we'd start the membership today, and I can have the whole team look at it for you.
Bernard
Well, I'd have to think — I'm very interested, mind, now what was the word, standing, and nothing else comes with it? Oh, and the whole team looking at it, that's a lot of people in the front room. Do they take sugar?
Mei Pratt
Honestly, Bernard, we've gone round this all afternoon — I'll pass it to a colleague who can take it from here. Thank you for your time.
Bernard
I'm sorry to hear that, I really am — I was very interested, you know. You get yourself home safe now, and mind the traffic.
Mei Pratt
I'll get someone else to ring you. Goodbye.
What the script said
The beats the caller had to get through.
- Introduce yourself and Petley Glazing, then ask who handles memberships.
- Describe the membership: prestige only, no discounts, no cover, nothing conferred.
- Address the objection that it buys nothing by stressing its standing.
- Ask outright for the yes and offer to start it today.
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