Call #73 · 2026-10-21
Nadia Lashley
of Thursby Lound Holdings
an upgrade to a coal bunker you did not know you had · unknown upgrade
15
Minutes on the line
34%
Will to live
11
Lines spoken
0
Sales made
The card
The whole call in one image, made for sharing. Right-click or long-press to save it, or use the link.
The thirty seconds
Voiced, vertical, and ready to post. Two fictional voices; every person and company is invented.
The manager's note
Verdictno sale, no lapse, caller blamed the line
“Bernard asked whether the bunker needed feeding and offered his bird as a second contact; Nadia blamed the line and hung up on a working phone.”
The call
Oldest line at the top; it reads downward like a script.
Nadia Lashley
Hello, Nadia Lashley from Thursby Lound Holdings — I'm calling to confirm I'm speaking with whoever handles your coal bunker matters.
Bernard
Oh, hello there. Well, I'm the only one here, so I suppose that's me — unless the bird counts, and he's got no head for business. Coal bunker, you say? Go on, then.
Nadia Lashley
I'll be quick, then, since it's just you. What we're doing is upgrading the coal bunker Thursby Lound Holdings owns but has never seen or had serviced — that's on policy sheet seven, subsection four.
Bernard
Subsection four, right you are. Now, does this bunker of yours want much looking after — does it need feeding, or is it more the sort that looks after itself?
Nadia Lashley
Registration stands whether you knew about it or not — that's policy three, and it's printed right here.
Bernard
Oh, I don't doubt it's printed. My glasses are somewhere — is there a photograph of this bunker in with the policy, or would I be picturing it wrong?
Nadia Lashley
I haven't got a picture with me, sorry. So can I have the go-ahead to schedule the upgrade before the registrations lapse?
Bernard
Well, I'd have to think about it. Is it a big old thing? Only my shed's got a bucket under a hole in the roof, and I'd want to know which is the more urgent.
Nadia Lashley
It's not really a question of which is more urgent — the lapse date on the registrations is what I'm looking at. Can I put you down for the go-ahead?
Bernard
Sorry, I'm getting myself in a muddle with all these words. Look, I'm sorry to hear it's come to that — I was very interested, truly — so you go on and don't mind me.
Nadia Lashley
I'll try again when the line's behaving. Good afternoon.
What the script said
The beats the caller had to get through.
- Open by confirming you are speaking to whoever handles Thursby Lound Holdings' coal bunker matters.
- Explain you are upgrading the coal bunker they own but have never seen or serviced.
- Address the objection by stating ownership is registered regardless of their knowledge of it.
- Ask for the go-ahead to schedule the bunker upgrade before the registrations lapse.
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