Call #59 · 2026-10-20
Morag Wiredu
of Odgers, Tallentire and Balogun Glazing Partnership
a replacement for the phone line that is not broken · needless replacement
15
Minutes on the line
34%
Will to live
11
Lines spoken
0
Sales made
The card
The whole call in one image, made for sharing. Right-click or long-press to save it, or use the link.
The thirty seconds
Voiced, vertical, and ready to post. Two fictional voices; every person and company is invented.
The manager's note
Verdictno sale, no objection, no exit, caller closed the file himself
“Bernard offered the caller a cup and asked whether the replacement line would need feeding; caller declined the cup, then blamed the line and hung up on it.”
The call
Oldest line at the top; it reads downward like a script.
Morag Wiredu
Good afternoon, Morag Wiredu here from Odgers, Tallentire and Balogun Glazing Partnership. I'm ringing to confirm the phone line you're on right now is working perfectly, which is the whole reason for my call.
Bernard
Oh, well, that's good of you to check. It's working a treat — you're coming through lovely and clear. Though I'll be honest, the boiler's been clicking itself awake at night and I do wonder whether that's the line or just the house settling.
Morag Wiredu
That's noted, but the boiler isn't in scope. What I'm actually here to offer is a replacement phone line in place of the one that isn't broken, and I have the sheet in front of me.
Bernard
A replacement for the unbroken one. Yes, I'm with you. And it comes in green, does it? Only I've got a bird feeder outside the window and the squirrel's worked out how to hang off it, so I'm used to things arriving that don't quite fit.
Morag Wiredu
Green isn't on my sheet, Mr Pottle, so I couldn't remark on that either way. I'm addressing the obvious objection now, and I do appreciate how it sounds.
Bernard
No, no, that's fair enough. And you're right, I'd have said it myself — the line's fine, that's the whole point of it. But I'd have to think about it. Now, would you like a cup while we're talking?
Morag Wiredu
I'll decline the cup, thank you. Yes, the current line being fine is precisely the point, and that's policy four, subsection b, so I'll ask it plainly: may I have your yes to swap out the line that never needed swapping?
Bernard
Well, that's a very clear way of putting it. Yes — oh, hold on, that's not a yes. I meant to say, yes, I understand you. It's just that I'm quite fond of the one I've got. Would it need feeding?
Morag Wiredu
Feeding doesn't come into it, Mr Pottle, it's a line, not a living thing. I'll read you the relevant part again from the top, subsection b, policy four, where it says the line being fine is the whole point.
Bernard
You read it beautifully, I must say. I'll have to think about it, mind — but don't let me keep you, you've been very patient with an old fellow. You mind the traffic on the way home now.
Morag Wiredu
I'll try again when the line's behaving. Good afternoon.
What the script said
The beats the caller had to get through.
- Open by confirming the existing phone line and that it works perfectly.
- Explain you are selling a replacement phone line for the unbroken one.
- Address the obvious objection: yes, the current line is fine, that is the point.
- Ask for the yes to swap out the line that never needed replacing.
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