Roy Cresswell
Hello there, Roy Cresswell here from Wrentlow Group Holdings — we've just made me team leader on Monday, so you're in good hands. We're ringing about the boiler and felt bundle, and we'll be very quick.
Bernard
Well, that's very good of you, Roy — congratulations on the Monday business. Now, a boiler I understand, but what's the felt for? Is it decorative, or does it keep something warm?
Roy Cresswell
I do appreciate that, Bernard. The felt goes under the boiler housing, it's all part of the arrangement — a boiler and a roll of felt, one bundle, sorted for a house like yours.
Bernard
Under the housing, I see. Would it come in green, do you think? Only I've got a bird in the front room and she's particular about what's on the floor.
Roy Cresswell
The felt, Bernard, is felt — it isn't really about the bird, it's about the fitting. Which brings me to the thing people always worry about, and we can head it off now.
Bernard
Oh, the fitting, right. Now what was it people worry about? I missed that bit — my ear's fine, it's just the phone.
Roy Cresswell
No trouble at all, we're all behind you on this — the worry is the mess, and we handle that so there's nothing to fret over. Now, the version available today is the smaller bundle, and I'll be quick about it.
Bernard
The smaller one, that sounds sensible. Mind you, the drain by the gate's been gurgling all week — do you think that's related, or just the rain?
Roy Cresswell
I couldn't say on the drain, Bernard, that's not our department — but what we can do, we'll escalate it as a kindness, the whole floor's behind us on this. So, shall I put you down for the bundle today and start filling in the form?
Bernard
Well, I'd have to think about it. What is it I'd be down for, exactly — the boiler or the roll of it? And do you take sugar, if you're passing?
Roy Cresswell
Both, Bernard — it's a bundle, so the boiler in the, and the felt goes with the, it's all, the two of them together in the one thing. Two sugars, but that's not, we don't, I've rather lost where I was going with that.
Bernard
No, that's quite all right, take your time. I've lost all sorts myself this morning — I went to the hall for something and came back with a tea towel.
Roy Cresswell
Forget it. I'm putting the phone down now.
