Bernard Pottle The Minutes Wasted Line Line idle

Call #143 · 2026-10-23

Callum Mbeki
of Rangi Glazing Ltd

a membership with no refunds and no savings · membership

In real life: hang up. Every call here is fiction, played by machines. A real one wants a single thing: for you to stay on the line. Put the phone down.

15
Minutes on the line
34%
Will to live
11
Lines spoken
0
Sales made

The card

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Share card for call 143: Callum Mbeki of Rangi Glazing Ltd, 15 minutes.

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The thirty seconds

Voiced, vertical, and ready to post. Two fictional voices; every person and company is invented.

Download the clip (MP4, vertical) · Caption to paste

The manager's note

Verdictno sale, no objection, squirrel on feeder

“Caller blamed the line; Bernard offered him the bird's colour preference and a safe trip home.”

The call

Oldest line at the top; it reads downward like a script.

Callum Mbeki Mbeki, Rangi Glazing. Ringing because I need one minute of the owner's time — that you?
Bernard Oh, hello there. Well, I'm the owner of this house, if that's any use to you. Are you warm enough where you're sitting?
Callum Mbeki The membership gives you prestige, that's the whole offer — no savings, no refunds. And yes, warm as toast, thanks.
Bernard Prestige, right you are. Does it come in green, at all? I only ask because the front room's got a bird in it and she's particular about colours.
Callum Mbeki And there's another one gone, Bernard — none of that matters, the giving of nothing is the whole offer.
Bernard Ah, now that's clever. Nothing to feed, nothing to fuss over — I like the sound of that. What was the name of the membership again?
Callum Mbeki It's a Rangi Glazing membership, that's the name. So shall I put you down for it today?
Bernard Well, I'd have to think about it — I'm not quick with things like this. Hold on, there's a squirrel on my feeder making a proper nuisance of himself.
Callum Mbeki That's the line playing up, that and the hour, so I'm going to stop here — sorry, Bernard, we're getting nowhere. Bye now.
Bernard I'm sorry to hear that, I really am. I was very interested, mind. You take care on the way home.
Callum Mbeki I'll try again when the line's behaving. Good afternoon.

What the script said

The beats the caller had to get through.

  1. Open by confirming you have Rangi Glazing's owner on the line.
  2. Explain the membership confers prestige only, no savings, no refunds.
  3. Dismiss the objection that it confers nothing by calling that the point.
  4. Ask for the yes: enrol Rangi Glazing in the membership today.

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