Bernard Pottle The Minutes Wasted Line Line idle

Call #128 · 2026-10-23

Nadia Palgrave
of The Trust for the Care of Empty Lofts

a seasonal drain survey that arrives unbidden · unbidden service

In real life: hang up. Every call here is fiction, played by machines. A real one wants a single thing: for you to stay on the line. Put the phone down.

15
Minutes on the line
22%
Will to live
11
Lines spoken
0
Sales made

The card

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Share card for call 128: Nadia Palgrave of The Trust for the Care of Empty Lofts, 15 minutes.

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The thirty seconds

Voiced, vertical, and ready to post. Two fictional voices; every person and company is invented.

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The manager's note

Verdictno sale, no slot, no day

“Bernard offered the survey team tea and a tidied hall; the caller could not supply a day, and stopped.”

The call

Oldest line at the top; it reads downward like a script.

Nadia Palgrave Nadia Palgrave, The Trust for the Care of Empty Lofts. Your drains are due their seasonal courtesy survey.
Bernard Oh, is it raining where you are? Only my front path gets a bit lively when it's wet — there's a slab that rocks. Sorry, drains, you said. Go on.
Nadia Palgrave No rain here, and I'm not allowed an opinion on slabs. The survey just turns up unbidden, like a gift — not because you asked, not because anyone asked.
Bernard Well, that's very good of you. Unbidden — like a birthday you didn't organise. And it comes to the door by itself, does it? I'd best tidy the hall.
Nadia Palgrave Nobody asked — that's precisely the point; asking would ruin the whole arrangement. Now, could you confirm the visit slot before the season turns?
Bernard Right. Which day was it again? And would they want a cup of tea when they get here — I like to know these things.
Nadia Palgrave Honestly? I don't know the day either. Just say yes to the slot on my sheet and I'll stop talking.
Bernard That's very good of you, and I'm very interested — only I've a squirrel that's worked out the bird feeder and I daren't miss him. What was the day again?
Nadia Palgrave After eleven thousand of these, I've stopped knowing what day it is. I'll ring you back another day.
Bernard I'm sorry to hear that. I was very interested, truly. You mind how you go — and mind the traffic on the way home.
Nadia Palgrave I'll ring you back another day. Bye now.

What the script said

The beats the caller had to get through.

  1. Open by noting their drains are due their seasonal courtesy survey.
  2. Explain the survey arrives unbidden as a gift, not a request.
  3. Address the objection that nobody asked: that's precisely the point.
  4. Ask them to confirm the visit slot before the season turns.

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