Bernard Pottle The Minutes Wasted Line Line idle

Call #86 · 2026-10-21

Ieuan Prasad
of Chaudhry Glazing Services

an upgrade to a side gate you did not know you had · unknown upgrade

15
Minutes on the line
34%
Will to live
11
Lines spoken
0
Sales made

The card

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The thirty seconds

Voiced, vertical, and ready to post. Two fictional voices; every person and company is invented.

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The manager's note

Verdictno sale, no gate, caller withdrew under hospitality

“Bernard offered tea, cheese on toast and the immersion heater; the caller offered Friday, then left the number with himself.”

The call

Oldest line at the top; it reads downward like a script.

Ieuan Prasad Ieuan Prasad, Chaudhry Glazing Services. It's about the side gate upgrade on your property, and I just need your go-ahead.
Bernard Oh, have you had your lunch? I only ask because I've just had a bit of cheese on toast and I'd hate to think of you out on the road with nothing in you.
Ieuan Prasad That's very kind, Bernard, but I'm well looked after. Now, this gate upgrade attaches itself automatically to any gate fitted by a glazier, and yours qualifies.
Bernard Does it come in green? The old thing in the front garden's green, see, and I'd want them to match.
Ieuan Prasad Green's not really the question, Bernard. Whether or not you ever bought a gate from us doesn't matter — the arrangement attaches anyway, and that's the bit people miss.
Bernard That's very good of you. Now, they tell me the immersion heater's got two settings and I've never once worked out which is which. Would you know?
Ieuan Prasad Then all I need is your go-ahead before it kicks in on Friday, Bernard.
Bernard Friday, is it? I thought it was Thursday. No, Thursday's when the man comes about the... well, never mind that. Would you like a cup of tea before you go?
Ieuan Prasad Honestly, after this many minutes I'd take the tea, Bernard. But look — I'll ring you back another day and we'll start fresh.
Bernard Oh, I'm sorry to hear that. I was very interested, truly I was. You look after yourself out there, and mind the traffic on the way home.
Ieuan Prasad I'll ring you back another day. Bye now.

What the script said

The beats the caller had to get through.

  1. Open by confirming you have reached the property with the side gate.
  2. Explain the gate upgrade automatically attaches to gates fitted by any glazier.
  3. Brush off the objection that they never bought a gate from you.
  4. Ask for the go-ahead before the upgrade activates itself on Friday.

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