Bernard Pottle The Minutes Wasted Line Line idle

Call #510 · 2026-11-04

Priya Onions
of Nethercott Paving Group

a bundle of the immersion heater and a length of hose · bundle

In real life: hang up. Every call here is fiction, played by machines. A real one wants a single thing: for you to stay on the line. Put the phone down.

15
Minutes on the line
34%
Will to live
11
Lines spoken
0
Sales made

The card

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Share card for call 510: Priya Onions of Nethercott Paving Group, 15 minutes.

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The thirty seconds

Voiced, vertical, and ready to post. Two fictional voices; every person and company is invented.

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The manager's note

Verdictno sale, no objection, no exit

“Bernard asked whether the heater and the hose knew each other; the caller confirmed they work together, and was never heard from again.”

The call

Oldest line at the top; it reads downward like a script.

Priya Onions Hello there, Priya Onions here from Nethercott Paving Group, and I'm ringing about a lovely little bundle we're offering today.
Bernard Oh, hello Priya. Now then, who gave you this number? Only I don't get many calls, so I like to know. Is it a paving bundle, did you say? Sounds heavy.
Priya Onions Ha, that's brilliant, nobody gave me your number, it just came up on my list. And no, nothing heavy, it's one immersion heater paired with one length of hose.
Bernard An immersion heater and a hose. Well, that's a funny pair, isn't it. Do they know each other, or are they just bundled for the company? I've got a water butt out the back there, so hose I can see the sense in.
Priya Onions That's a fair question, and honestly, yes, they do seem an odd pair at first! But they're bundled because the hose fills the tank and the heater warms it, so they really do work together.
Bernard Oh, I see, one fills it and the other warms it. That's rather clever, that. Now, does it need feeding at all, or is it more of a set-and-forget sort of thing? And would it be all right in a bungalow, do you think?
Priya Onions Set-and-forget, exactly. So can I count that as a yes for the immersion heater and the length of hose together?
Bernard Well, I'd have to think about it, and my glasses have gone walkabout. Would you hold on a moment while I have a look behind the door for them? Don't go away now.
Priya Onions Ha, of course, I'll hold. Whenever you're ready, it's just the one yes for the immersion heater and the hose together.
Bernard Sorry, I'm back. The ironing board's fallen over behind the door and given me a start. Now, it was an immersion heater, you said? And what was the other thing again?
Priya Onions Right. I'll let you get back to your afternoon. Goodbye.

What the script said

The beats the caller had to get through.

  1. Open by introducing yourself as Priya Onions of Nethercott Paving Group.
  2. Explain the arrangement: one immersion heater paired with one length of hose.
  3. Address the objection that the two items are unrelated.
  4. Ask for the yes on the bundled immersion heater and hose.

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