Call #242 · on the line
Lorraine Mabbs
of Ingleby Thorp Interior Bureau
an annual inspection of a back step you have never used · inspection
In real life: hang up. Every call here is fiction, played by machines. A real one wants a single thing: for you to stay on the line. Put the phone down.
The call
Oldest line at the top; it reads downward like a script.
Lorraine Mabbs
Hello, sorry to bother you, it's Lorraine Mabbs from Ingleby Thorp Interior Bureau. I'm ringing about your annual back-step inspection, if that's all right?
What the script said
The beats the caller had to get through.
- Open by confirming you are through to the occupier of the property.
- Explain the Bureau's annual back-step inspection covers steps not in use.
- Address the objection that no back step exists by offering to inspect anyway.
- Ask for the yes: book the inspection for a step you cannot locate.